This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services, clodleillustrations.com, and via my email address (clodleillustrations@gmail.com).

 

Information Collected

To fulfil your order, you must provide me with certain information (which you authorised Etsy & clodleillustrations.com to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly. 

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I receive, collect and store any information you enter on my website, via email or provide me in any other way. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

 

Why do I collect Personal Information

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I collect such Non-personal and Personal Information for the following purposes:

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1. To provide and operate the Services I provide;

2. To provide my Users with ongoing customer support;

3. To settle any disputes that may arise

4. To be able to contact my Visitors and Users with general or personalized service-related notices and promotional messages;

5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which I use to provide and improve my respective services; 

6. To comply with the Etsy Seller Policy and Terms of Use.

7. To comply with any applicable laws and regulations.

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How do I Share and Store your Information

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, which are as follows:

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My company website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to showcase my illustration work and the products and services I can provide to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

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I engage with certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

 

​I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce my agreements, terms and policies;

(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

(d) protect the rights, property, and safety of my customers, or others.

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How do I Communicate with You

I may contact you to notify you regarding your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about my company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement I may have with you. For these purposes I may contact you via email and postal mail.

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How Long do I Hold Your Information for

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to five years.

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How Can you Withdraw your Consent

 

If you no longer want me to process your data, or like to receive marketing information, please contact me at clodleillustrations@gmail.com. However, please note that I may need to retain certain information if I feel I have compelling and legitimate grounds to continue using your information or if it is needed for legal reasons.

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How Can you Update your Information

 

If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact us at clodleillustrations@gmail.com

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I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. 

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Last Updated: 10th November 2020

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